I found two great quotes from Abhishek at Freshdesk’s excellent article. Thought I’d share. The main points are very valid.
- “At it’s core, the fundamental responsibility of a product manager is not to be the company’s leading expert on the product but to be the company’s leading expert on the customer. At a fundamental level, product management deals with the most difficult problem in human experience: how to see things from other people’s point of view.”
- “A company isn’t a product-creating and product-enhancing establishment, but rather a customer-creating and customer-retaining establishment.”
Is your product organization experts on your customers?